SoLuxeHair by DeeDee Inc. is not responsible for lost, or stolen packages once they have been shipped from our warehouse location. We encourage every customer to purchase insurance at checkout, to protect your purchase from any unforeseen events. If you opt out of purchasing insurance for your package; you are opting out of protecting your purchase. SoLuxeHair by DeeDee Inc. will not refund, or reship any order that shows as "delivered", or any order lost/stolen once in the possession of USPS. Please purchase insurance at checkout to protect you and your investment. 

 

ALL SALES ARE FINAL, there are NO RETURNS! (NO EXCEPTIONS)

 

WE ACCEPT EXCHANGES ONLY (WITHIN 7 DAYS OF ORDER ARRIVING, *ALL ITEMS MUST BE IN ORIGINAL CONDITION; UNWASHED & UNUSED) *EXCHANGES WILL BE A 15% RESTOCKING FEE (NOT INCLUDING RETURN SHIPPING AND NEW SHIPPING FEES)

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WE RESERVE THE RIGHT TO DENY ANY REFUND/EXCHANGE. 

 

All orders will undergo validation from our Fraud department, to detect and stop any fraudulent orders from being placed from our website. This is an attempt to protect our customers and their personal information. 

 

Contact SHOPSOLUXEHAIR@GMAIL.COM for further assistance.